Finally the time has come to take action: between an hour will come the first tester with which you took the appointment. You must use this time to check that the location for the test is in order and that all links are working (also the eventual connection establishing with who assists remotely) check the exact frame of cam and make sure the audio which is registered correctly.
List of things to test in hand, you’re ready to go.
It is preferable to find a tester to neutral starting position, then we will see why. However, this means displaying the screen off or to display the desktop (desktop). At the same time, however, must be ready to start, then browser reduced to icon but already opened on the site to be tested (or on the search engine, if the test also includes this phase), already established remote connection, webcam and microphone switched on and already open registration program.
The screen-recording programs typically have a shortcut to start recording, but it’s up to you to choose whether to use the shortcut after the entrance of the tester, the actual start of the test, or if you prefer to start program execution before entering the meter, and so the situation nice and ready, but with a small initial cutting to do.
Obviously, doing audio/video recordings to the person, you need to make them sign a waiver form (for which editors would do well to consult briefly with your legal), and this is the best time to do so.
Ensure that the test is useful for the purpose, it is important that the person who will me tell you exactly what he thinks as they navigate the site in question. It is clear that to get results in this sense, we must try to establish a relationship with the tester, immediately establishing a dialogue: ask the name, what it does in life … clarify in advance that the test is still not started and trying to conduct the conversation about genre “chat” rather than “interrogation”: is essential that the tester feels at ease.
Give it what is the test very insisting on the fact that it concerns exclusively the site and it is absolutely a study on his person. Avoid saying that you have worked or took part in the realization of the site: If you can establish a relationship with the tester is likely will arouse its sympathy and this might make him feel uncomfortable in moving criticisms that would save the project.
If everything is clear, you can actually start with the test: If you have not yet done so, start logging and open the browser, then leaves the commands to the tester.
It is likely that initially despite being entirely clear, the tester is not very talkative, but you can begin to ask questions like “what do you think about this site?”.
Via the ask all points of the list that you made previously, with questions specific to the type “Compileresti this form?” or “you would click this button?”; You’ll see that often you’ll be taking notes: the test is a great source of inspiration.
Avoid prolonged silences during the test, if the tester does not speak but her eyes wander on the page, wait a few seconds before him questions like “what are you thinking?” or “what are you looking at?”.
Tries to propose questions in a neutral and never biased, even if your innermost desire is to show that your idea on the call-to-action is the best: remember that the test is only useful if the tester is not affected.
After sailing over the site and run out of questions, you can optionally ask the tester to complete some tasks like “Register to the site”, “open a support ticket”, “find the answer to this question” and check any uncertainties in carrying out the task.
Once concluded the test won’t dimentircarti to ask if there are any further questions or opinions that the tester wants to express, and then you will be free to dismiss.
If your colleagues attended remotely gather also immediately to discuss the results of the test, otherwise you should show them the recording (and review it won’t hurt).
Everyone will have his notes to compare with others and at the end of the discussion you will most certainly of results: results will exclude completely a solution or leave protruding towards the alternative that eventually proved better.
You and your group can then proceed in the implementation of a new prototype to be presented to the next tester, with already this first experience behind.
Recent Comments